Guarantees & Returns
What are the guarantees to the buyer?
We protect you against any problem you may have with a seller.
Why do we offer these guarantees?
A buyer must be fully protected. A seller must offer an easy and competitive service. Xikixi exists because it offers total protection to the buyer and guarantees a quality service by each seller.
What do we do for you?
We want you to be able to buy with confidence every day. That's why Xikixi is designed so you do not have to worry anymore. We guarantee:
a) A competitive price.
b) New products and in perfect condition
c) The indicated delivery time
d) Fast and friendly attention
e) Easy returns
How to contact Xikixi about a complain?
Write to hello@xikixi.com with all the information you have and we will answer you. An agent will review the complain and look for a solution for you.
What does our guarantee includes?
Xikixi has been created from the first day to be safe.
+ We only accept sellers with proven experience
+ We check all sellers every week
+ We can appeal the case to Paypal if a seller is not there; in agreement
+ We offer 2 years warranty on all products, except food and plants.
How does the guarantee work?
If you have a problem with a product, you can contact us during the first two years. Xikixi will contact the seller and find a solution for you.
How much does it cost to contract this guarantee?
The price of the guarantee is included in all purchases made through Xikixi. It has no additional cost.
What if I need to make a claim?
An agent will review the case. It will review all the data of the order and all the information provided by the buyer. Finally, we will contact the seller and look for a solution that guarantees satisfaction for the buyer.
When are reimbursements received?
The refund will be made once the seller receives the product in his store.
About the conditions of the product
The product must be returned in perfect condition. If it is damaged or has been used extensively, the seller may also request a review of the complain.
The return during the first 15 days
The seller will make a full refund of the amount. The product must not have been used. The user must provide evidence of a malfunction.
The return after the first 15 days
The seller will make a full refund of the amount except shipping costs. The product must not have been used. The user must provide evidence of a malfunction. The buyer must pay the shipping costs to the buyer.
Xikixi Premium Advisory Service
When a product is purchased at Xikixi Logistics, we analyze the market for you in search of the best offer and process your order with wholesalers or direct partners or we will find you the best offer for 12.40% + VAT of the final value of the product through from a trusted seller.
Trade between the European Union and the United Kingdom
The prices of products purchased by customers in the European Union in companies in the United Kingdom and vice versa will have a similar price. Price variations will be minimal, as only the value of the value added tax between the two countries will change. The difference is usually between 1% and 2%.
The address where to make the return
Xikixi will indicate where to return the product in each case. However, the base address is Francos Rodriguez 69, Madrid, Spain (28039). Please, do not return a product to this address without prior authorization.
